OUR STORES

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STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Thank you for your interest in our products! We understand that seeing accurate visuals is important for your purchase decision. Here’s how we ensure consistency and what you can expect:

  1. Real Product Photography:
    We primarily use actual photographs of the products we sell, not generic stock images (unless explicitly noted otherwise in the description).

  2. Potential Variations:
    While we strive for accuracy, minor variations can occur due to:

    • Lighting & Photography: Colors might appear slightly different on your screen due to monitor settings, lighting during photography, or image compression.

    • Material & Texture: Natural materials (e.g., wood grain, stone, fabric) may have unique variations in color, pattern, or texture that differ from the photographed sample.

    • Product Enhancements: Some images may show optional accessories, enhanced styling, or close-up details for clarity. These will be clearly noted in the product description if not included.

    • Minor Design Updates: Manufacturers occasionally make subtle improvements. We update images promptly, but there might be a brief transition period.

  3. For Absolute Clarity:

    • Check the Description: Always review the detailed product description for specifics about size, color options, included components, and material details.

    • Review Specs: Technical specifications (dimensions, weight, capacity, etc.) listed are authoritative over visual estimates.

    • Look for Notes: Any significant differences between the image and the standard product (e.g., props not included, color swatches) will be explicitly stated near the image or in the description.

  4. Our Commitment:
    We are committed to providing the most accurate representation possible. You will receive the exact product model, design, and specifications as ordered. If you have specific concerns about color, texture, or a detail in an image, please contact our customer service team before ordering. We’re happy to provide additional photos or clarification.

Where can I view my sales receipt?

Thank you for your purchase! Your sales receipt (also called an invoice or order confirmation) is essential for returns, exchanges, warranties, or expense tracking. Here’s exactly where to find it, depending on your purchase method:

1. Immediate Post-Purchase Email

  • What to check: Your inbox (and spam/promotions folders).

  • How it works:
    Within minutes of ordering, our system sends a digital receipt to the email address used at checkout. This email includes:

    • Order number, date, and itemized list

    • Prices, taxes, and shipping fees

    • Payment method (last 4 digits of card/PayPal email)

    • Downloadable PDF receipt (look for the "Download Receipt" button).

  • Can’t find it?
    → Search your email for:
    [Your Brand Name] order confirmation or [Your Brand Name] receipt
    → Add noreply@[YourStoreDomain].com to your contacts to prevent blocking.

2. Your Online Account (If You Created One)

  • Where to go:
    Log in to your account on our website → Click "Order History" or "My Purchases".

  • What you’ll see:

    • All past orders listed chronologically.

    • Click any order → Select "View Receipt", "Download Invoice", or "Print Receipt".

  • Guest checkout? No account? Use the "Guest Order Lookup" tool (found in our website footer). Enter your order number + email to access receipts.

3. Direct Link in Shipping Confirmation

If your order has shipped:

  • Your shipping confirmation email (sent when items leave our warehouse) includes a link to your original sales receipt.

  • Track shipping → Click "View Order Details" → Receipt appears below tracking info.

4. Payment Processor Platforms

  • PayPal/Venmo:
    Log in to PayPal → Go to "Activity" → Find your payment → Click "View Receipt".

  • Credit/Debit Card:
    Your bank statement shows a charge from [Your Brand Name] or our payment partner (e.g., "STRIPE[YourStore]"*). Use this as proof of purchase if needed.

5. Mobile App Orders (If Applicable)

Using our iOS/Android app?

  • Open the app → Tap "Account" → "Orders" → Select your purchase → Tap "Receipt".

Troubleshooting Tips

  • "I never got the email!"
    → Wait 30 mins. Check spam/promotions.
    → Still missing? Contact Support with your name, order number, and purchase date. We’ll resend it manually.

  • "I need a formal VAT invoice!"
    → Receipts include business details (tax ID, company address). For custom VAT formats, email support@[YourStoreDomain].com.

  • "The receipt won’t download!"
    → Try a different browser (Chrome/Firefox) or disable pop-up blockers.

Why Keep Your Receipt?

  • Returns: Required within [X] days (e.g., 30 days).

  • Warranties: Proof of purchase date for [X]-year coverage.

  • Expenses: Reimburse business/work purchases.

How can I return an item?

We aim to make returns hassle-free! Follow these steps:

✅ 1. Check Eligibility

• Timeframe: Request a return within [X] days of delivery (e.g., 30 days).
• Condition: Items must be unused, in original packaging, with tags and receipts.
• Exclusions: Final sale, personalized, or sanitary items (details in our Return Policy).

📦 2. Start Your Return

Option A: Online Portal (Fastest)

  1. Log in to your account → "Order History".

  2. Select the item → Click "Return/Exchange".

  3. Choose a reason → Print prepaid return label.

Will you restock items indicated as “out of stock?”

Yes, we often restock popular items! While we can’t guarantee every item will return, here’s how we handle restocks and how you can stay updated:

🔄 Our Restocking Process

  • High Demand Items: Fast-selling products are prioritized. We aim to restock within 2–4 weeks (varies by supplier).

  • Seasonal/Limited Items: May not return until next season or could be discontinued (clearly marked).

  • Delays Happen: Supply chain issues or quality checks can extend timelines. We’ll update you if timelines shift significantly.

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